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  Wednesday,
  22 November 2017














Telecoms Jobs

Vacancy Details

Job Title:Helpdesk - Telecoms - Romsey area
Reference:J003283
Salary:25000
Description:Helpdesk - Telecoms

Job Title: Maintenance Helpdesk Coordinator
Location: Romsey
Salary: cú25,000 + Vehicle (Negotiable depending on experience)

Our client is a rapidly growing business telecommunication specialist, delivering bespoke, affordable, business telecoms systems to SME's across the UK. Due to continued growth they now require a Maintenance Helpdesk Coordinator to join the team. This is an excellent opportunity to join an award winning Telco.

The ideal candidate will have a background on providing remote support on business phone systems (preferably Unify) and have experience with Networks & Lines.

Full Description

To deal with incoming maintenance calls and to assist the Installations & Maintenance Engineers where possible.

Duties:

To provide remote support to customers with maintenance issues
Report and deal with line faults
Occasional visits to customer sites as required

Competencies Required:

Ability to prioritize workload
Excellent organisational skills
Excellent customer service skills
Be able to adapt to change
Problem solving skills
Be able to work within a team as well as on own initiative
Computer literacy
Confident and proactive approach
Good telephone manner

Experience & Training:

Experience within Telecommunications industry (essential)
Experience with Siemens/Unify (essential)
Experience with Network & Lines (preferable)
Experience within a maintenance role (preferable)
No of Positions:1
Consultant:Ed Bailey

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