16 January 2018
|Job Title:||Telecoms Co-ordinator - Bristol|
Experience required: Telecoms / Provisioning / Portals / Fault Logging
Salary: Basic c£25,000 - £28,000 (negotiable depending on experience) + benefits.
Our client is a converged Telecoms Solutions and Services provider who pride themselves on understanding and focus in delivering critical requirements to businesses. It is expanding and offers its customers an excellent portfolio of products and services. The company is now seeking to recruit an office based Telecoms Co-ordinator / Provisioner.
This is a mixed and varied role which will include being responsible mainly for the procurement and tracking of all installations, upgrades and faults for customers and partners from receipt to completion. As well as this, you will support the team with deployments of TDM phone systems, Hosted phone systems, Mobiles, Data connectivity, Fixed Lines, SIP trunks, NGNs.
In order to be considered for this position, it is imperative that you worked for at least 2 years in a Telecoms environment where you will have held a function within Customer Services/ Telecoms / Provisoning role.
*Successful pre-sales delivery assessment including provisioning and set up of all telecoms product ranges (I.e. carriers such as BT, Gamma, Virtual 1, AVAYA, servicing core and related products around TDM services, WLR3, VOIP services, hosted PBX, PBX, PBX maintenance, data and mobile communications).
*To act as a single point of contact with named customers
*On-going customer account maintenance, management and quality assurance.
*Assessing, delivering and supporting customer requests.
*Responsible for managing internal and external provider relationships.
*To act as an escalation point for any high impact incidents and problems and be part of end-to-end delivery on a daily basis.
*To ensure that problems or issues that arise with the service are effectively resolved.
*To be responsible for chairing regular Service Review meetings, preparing and discussing performance reports and issues and ensuring appropriate action is taken.
*Proactive customer support, ensuring that the customer experience fits with the company's vision and promise to its customers.
*Escalating matters to suppliers, tracking progress to provide a proactive customer experience.
*Proactively and reactively reviewing customers' accounts and feedback to the account management and retention team.
*Sales support, assisting and facilitating technical sales requirements and supporting the sales person to close the deal.
*Provisioning of customer management reports.
Key Skills include:
*Previous telecommunications experience within managed services
*Hands on experience in circuit provisioning
*Knowledge of fixed line and hosted solutions
*Knowledge of SIP Trunks and SIP numbers and NGNs/ IVRs
*Excellent communication skills with attention to detail
*Experience of end to end customer journey ( Pre sales, provisioning, post sales, faults and base engagement
*Friendly, polite and tactful attitude
|No of Positions:||1|
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